and Exchange Policy
Return and Exchange Procedure
you need to return or exchange any product to ComteqUSA, please
complete and submit the Return Merchandise
Authorization form to:
RMA Specialist will process the RMA request and fax the completed
form along with RMA Number to the fax number provided. Be sure to
fill out the contact information, so our RMA Specialist may reach
Returns will not be accepted without an RMA Number.
to the changes and enforcement of return policies by manufacturers
and suppliers, we find it necessary to re-emphasize our return policy.
If you have any questions about this policy, please call your ComteqUSA
ComteqUSA will accept return of sold product, with an approved ComteqUSA
Return Merchandise Authorization (RMA) requested within 10 days
of the invoiced sale. The issuance of an RMA number is subject to
the manufacturer's return policies, as well as any specific terms
of the sale mutually agreed upon by both the customer and ComteqUSA
prior to the sale. The product must be returned with the ComteqUSA
RMA number marked on the shipping label and in the condition represented
by the customer within 10 days of ComteqUSA RMA issuance. All returned
merchandise is subject to a restocking fee of at least 15% unless
Some manufacturers require that all defective and DOA products be
returned directly to them, or they may limit the time frame in which
you can return products. For specific information, or for information
regarding defective systems or recent changes to manufacturer terms
and conditions, please contact your ComteqUSA Sales Representative.
If merchandise arrives damaged, it is best to REFUSE the product
back to the carrier attempting delivery. If you accept product with
visible damage, the damage must be noted on the carrier's delivery
record in order to file a damage claim. Save the merchandise and
the ORIGINAL BOX and ALL PACKING it arrived in. ComteqUSA must be
notified within 2 business days of receipt of defective product
in order for ComteqUSA to arrange for a carrier inspection and a
pickup of damaged merchandise. If ComteqUSA is not notified within
2 business days, our standard return policy will override any claim
of damage, and will fall under current manufacturer restrictions.
Any concealed damage must be reported within 5 days.
All orders that require configuration or assembly of product to
meet a customer's specifications as well as any special order items
are non-cancelable and non-returnable. The customer is responsible
for the full amount of the order once a purchase order has been
sent to ComteqUSA Corporate Computer Sales & Solutions.
Dead on Arrival (DOA)/Defective Returns
All DOA products are subject to the manufacturer's return or exchange
that are inoperable at first use are eligible for a DOA return up
to 10 days from the date of the invoice depending upon the manufacturer's
policy. Certain manufacturers may require that all DOA and defective
products be returned directly to them, or they may limit the return
time frame after purchase. Mass storage and memory products are
limited to a 10-day DOA and defective return period.
computer systems returned as DOA or defective will be tested; other
products returned as DOA or defective may be tested. Products found
not to be DOA or defective will be subject to return to the customer
at the customer's expense and an additional engineering fee assessed
by ComteqUSA may be applied to the customers account balance.
BEFORE returning any product to ComteqUSA, please contact your ComteqUSA
Sales Representative to request a Return Authorization (RMA) number.
Returns without a valid ComteqUSA RMA will not be accepted.
take care in shipping product back to ComteqUSA. Returned cartons
that do not meet the following conditions may be returned to you:
Product must be unused. (For DOA or defective product, please refer
to the relevant sections above.)
2). Product must be complete and in manufacturer's original packaging,
with no visible damage (e.g. rips, tears, compressions, holes or
3). All seals and packaging tape of manufacturer's packaging must
4). There must be no markings or writing on manufacturer's packaging.
5). There must be no stickers, other than the shipping label, on
6). If a carton is shrink-wrapped, a shipping label must be on the
shrink-wrap and the top of the carton.
7). The RMA# must appear on the shipping label only, not on or inside
the carton. Any carton received without a valid RMA# on the shipping
label may be returned to you.
8). To ensure proper identification of your RMA#, please place the
RMA# in the following format on your shipping label: RMA# Q####.
Missing or transposed digits render an RMA# invalid.
9). Include only one RMA per carton.
10). The RMA must reach our warehouse within 10 calendar days of
the RMA date, or the carton may be returned to you.
11). Merchandise must be secured with proper packaging to prevent
any damage in transit.
12). In order to ensure proper credit, all product must be returned
to ComteqUSA's Santa Clara, CA warehouse:
Attn: RMA# Q####
2960 Scott Blvd.
Santa Clara, CA 95054
If all criteria are met, ComteqUSA will issue a credit memo to your
account. If you have any questions regarding the above information,
contact your ComteqUSA Sales Representative. ComteqUSA strongly
recommends you fully insure your return shipment in case it is lost
or damaged. Whenever possible, please utilize UPS to return product
to ComteqUSA. The customer assumes the responsibility of returning
product to ComteqUSA.
filling out and signing the below, I the undersigned, for the sake
and in consideration of your extending credit at my request to the
above named organization, due hereby personally guarantee the payment
to ComteqUSA in the State of California of any obligation of the
above named organization to ComteqUSA and I hereby agree to bind
myself to pay ComteqUSA on demand any sum which may become due to
ComteqUSA by the above named organization whenever the above named
organization shall fail to pay the same. It is understood that this
guarantee shall be a continuing and irrevocable guarantee and indemnity
for such indebtedness of the above named organization. I do hereby
waive notice of default, non-payment, and notice hereof and consent
to any modifications of renewal of the credit agreement hereby guaranteed.